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Multi-User Awareness

Multi-User Awareness

Agents now know who they're talking to. When someone sends a message, the agent sees their name and email, so it can address them directly and give responses tailored to who's asking.

How it works

Every message that reaches your agent now includes the sender's identity — their name and email, pulled from Slack, Discord, or whichever platform they're using. The agent sees this context automatically and can use it in its responses.

This is especially useful when multiple team members interact with the same agent. The agent can track who asked what, address people by name, and provide context-aware responses without anyone having to introduce themselves.

Also in this update

  • Startup reliability — agents with expired credentials no longer get stuck in a restart loop. They now start up cleanly and prompt you to update the credentials.
  • Concurrent task fix — resolved a rare issue where two tasks running at the same time could interfere with each other.