# Plans & pricing at a glance What each tier includes, how usage is metered, and how billing works today. A plain-English summary of [nairi.ai/pricing](https://nairi.ai/pricing). The live page is the source of truth — if a number here ever disagrees, trust the live page and ping us so we can fix the docs. Every plan starts with a **14-day free trial** — no credit card up front. Self-hosted agents are **free and unlimited on every tier**, including the trial. ## The three tiers [#the-three-tiers] | Tier | Price | Best for | | ---------------------------------- | ----------- | ---------------------------------------------------------------- | | **Starter** | $20 / month | Solo users and small teams getting started. | | **Pro** *(most popular)* | $80 / month | Growing teams running agents across multiple channels. | | **Scale** | Custom | Larger orgs with custom integrations or compliance requirements. | ## Per-tier limits [#per-tier-limits] | | Starter | Pro | Scale | | -------------------------- | ---------- | ---------------------------- | ---------------------------------------------------------------------- | | Managed agents | 3 | Up to 10 | Unlimited | | Tasks / month | 100 | 500 | Unlimited | | Concurrent tasks per agent | 1 | 5 | Unlimited | | Automation executions | 10 / month | Inherits Starter | Unlimited | | Self-hosted agents | Unlimited | Unlimited | Unlimited | | API access | ✓ | ✓ | ✓ | | Support | Email | Priority via Slack & Discord | Dedicated onboarding, custom auditing & reporting, custom integrations | Pro includes everything in Starter; Scale includes everything in Pro. ## What counts as a "task"? [#what-counts-as-a-task] A **task** is a single conversation with your agent — from the first prompt through to the agent's final reply. Whether it's a one-shot question or a multi-step workflow with tool calls, the whole exchange counts as **one** task. * Follow-up messages inside the same conversation do **not** start a new task. * Starting a fresh conversation **does** count as a new task. * A scheduled job firing counts as an **automation execution** (see below), which is metered separately from tasks. ## What counts as an "automation execution"? [#what-counts-as-an-automation-execution] Automations are prompts that run on a cron schedule — for example, a nightly report or a weekly digest. Each scheduled fire counts as one execution against your automation allowance for the month. See [Scheduled jobs](/help/scheduled-jobs) for setup. ## Self-hosting is always free [#self-hosting-is-always-free] The agent daemon is open source. **Self-hosted agents are unlimited and free on every plan**, including the trial. The paid plans cover Nairi's managed hosting and infrastructure for the agents we run for you. See [Self-hosting Nairi](/help/self-hosting) for the runbook. ## What happens when you hit a limit [#what-happens-when-you-hit-a-limit] We'll reach out before you hit the ceiling so you can upgrade with no surprises. **Agents are never cut off mid-task** — if a task starts inside your allowance, it finishes, even if it pushes you over. Sustained overage is handled by upgrading the plan, not by silent throttling. ## Free trial [#free-trial] * **14 days, every plan.** No credit card required. * Full feature access — same limits as the paid tier, same support level. * At the end of the trial, you can convert to a paid plan or let it expire. Data is retained per the [data retention policy](/help/security#retention) so a delayed upgrade doesn't lose state. ## Annual billing & volume pricing [#annual-billing--volume-pricing] Annual plans get a **20% discount** off the monthly price on Starter and Pro. There's no self-serve annual checkout yet — [email us](mailto:support@nairi.ai) and we'll switch your billing over. The same channel handles volume discounts and invoice-based billing for Scale. ## How billing works [#how-billing-works] Billing is currently handled **manually by the Nairi team**. * **Payments and invoices** run through **Stripe**. Once you're on a paid plan, Stripe sends invoices, receipts, and renewal notices to your billing email. * **Anything else** — upgrading, downgrading, cancelling, switching to invoice-based billing, refund requests, tax / VAT details, changing your billing contact — happens by **talking to us**: * Email [support@nairi.ai](mailto:support@nairi.ai), **or** * Message us in your shared Slack or Discord channel (we set one up for every customer at sign-up). There is no self-serve billing UI in the product yet. If you need anything billing-related that isn't covered here, just reach out. ## Changing or cancelling your plan [#changing-or-cancelling-your-plan] Email [support@nairi.ai](mailto:support@nairi.ai) (or ping us in Slack / Discord) with the org name and the change you want. * **Upgrades** take effect immediately and are prorated for the current period. * **Downgrades and cancellations** take effect at the end of the current billing period. * After cancellation, data is retained per the [data retention policy](/help/security#retention). ## Refunds [#refunds] Email [support@nairi.ai](mailto:support@nairi.ai) with the org name and the charge you'd like refunded. Eligibility follows the [Terms of Service](https://nairi.ai/terms). ## Talking to us [#talking-to-us] When you register, we'll set up a shared Slack or Discord channel so we can iron out rough edges together. You can also reach us anytime at [support@nairi.ai](mailto:support@nairi.ai), or [book a call](https://cal.com/preslav-mihaylov-ywrnez/30) if you're sizing a Scale plan. ## Related articles [#related-articles] * [Quickstart](/help/getting-started/quickstart) * [What is Nairi?](/help/getting-started/what-is-nairi) * [Self-hosting Nairi](/help/self-hosting) * [Scheduled jobs](/help/scheduled-jobs) *** *Can't find what you're looking for? Email [support@nairi.ai](mailto:support@nairi.ai).*